Privacy Policy

Claims Helpdesk Ltd (We) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, or that we obtain from a third party will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and continuing to use you are accepting the practices described in this policy.

For the purpose of the EU General Data Protection Regulation (GDPR), your data is being collected by Claims Helpdesk Ltd of St James Business Centre, Wilderspool Causeway, Warrington WA4 6PS.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal description.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, search information providers) and may receive information about you from them. Our partners include Lawton Hathaway Ltd and Data Locator Group Ltd, Straight Forward Media Ltd & Green Flamingo.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you with information about goods or services we feel may interest you:
      • If you are an existing customer, we will contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
      • If you are a new customer we will contact you by electronic means if you have consented to this by selecting the opt-in box on the form of on our website where you enter your information.
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). The information that we receive about you from other sources incudes your:
    • Title;
    • Full name;
    • Email address;
    • Date of birth;
    • Post code; and
    • Contact number.

Disclosure of your information

We may disclose your personal information to third parties and you will be informed beforehand:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Claims Helpdesk Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Claims Helpdesk, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • In the process of providing our claims management services to you we may disclose your personal information to respondent financial service providers to whom we lodge your complaint and third party dispute resolution schemes such as the Financial Ombudsman Service.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we store your personal information

Personal data processed for any purpose or purposes shall not be held for longer than necessary. We will securely delete information that is no longer needed for this purpose or purposes and update, archive or securely delete information if it goes out of date. We may need to keep some personal data so that we can deal with any complaints that might be raised about the services provided. Personal data such as name address and contact number will be kept for 6 years to enable us to suppress resale attempts. Other details such as lifestyle information that may have been provided to us to assist with the service we provide will be deleted within 12 months of its final and justifiable use.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) and seek your permission if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not agreeing to us collecting your data by not checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access, Erase or rectification of information

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR. We will not charge you for access to the data we hold on you so long as any request to provide your details is reasonable and not duplicated. You may request access by contacting and request a “subject access”. You will also have the option to request that we rectify the information we hold on you if it is incorrect and evidence of this can be supplied by email to with the request of “rectification”. You may also request erasure of your data where it reflects no relevance to the company. This might be because there is no current valid contract of service as it may have elapsed. In this case the company would delete all unnecessary data stored within one month of the request. Some basic information would reasonably be retained but you may request deletion by emailing and request a “data deletion”. Please note that due to regulations, we cannot guarantee that all data will be deleted and the validity of this will be explained in response to any request.

You have the right to request that we restrict how we use your personal information. For example, if you dispute the accuracy of the personal information we hold and request that we do not process the personal information apart from store it whilst we verify its accuracy.

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word or request that your personal information be ported to another controller.

If I ask for a Data Subject Access Request what will I need to provide to access this.

Claims Helpdesk Ltd will require copies of the following forms of ID when information on your personal data is requested: Passport or driving licence.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


If you wish to make a complaint in respect of the data we hold about you which we have been unable to successfully resolve then you do have the right to contact the ICO (Information Commissioners Office) by calling their helpline on 0303 123 1113 and report your concern.

Updated November 2018